Complaint Process​

For Texas Customers

CapTex Bank is chartered, licensed or registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against CapTex Bank should contact the Texas Department of Banking through one of the means indicated below:

In person or by US Mail:

2601 N Lamar Boulevard, Ste 300, Austin, Texas 78705-4294

Telephone: 877-276-5554

Fax: 512-475-1313



For California Customers

We will not share personal information with non-affiliates either for them to market to you or for joint marketing – without your authorization. We will also limit our sharing of personal information about you with our affiliates to comply with all California privacy laws that apply to us.