Safety and Security

Email, Text Message & Telephone Scam Notice

CapTex Bank will never call, text message or e-mail you and ask for personal information. Your information was gathered at account opening, so we have the information we need, which includes your birth date, your tax id number, and all your account numbers.

Never give out personal information through e-mail. Unless you initiate the contact, do not give out personal information over the telephone. If the call is not initiated by you, always ask for a call-back number. Use legitimate sources to verify CapTex Bank contact information, including:

To learn more about protecting your Identity and avoiding Identity Theft, visit

Internet Banking Phishing Attempts Notice

CapTex Bank Internet Banking will not ask you to enter personal or account information during the login process or for any Internet Banking pages where the information requested is not relevant to the transaction. You should not enter sensitive data if you are prompted to do so during the login process. Please ensure that the device you use to access Internet Banking has current, up-to-date anti-virus and anti-malware software definitions.

Phishing attempts could possibly target Internet Banking in one of these three methods:

  • The login process could be modified by adding a Web page stating that the computer cannot be identified and that the user is required to enter credit card information in order to continue.
  • The page that requests the user data does appear to originate from the Internet Banking site with the correct URL and certificate information; however, this page is generated by malware installed on your local computer and not from the Internet Banking site.
  • This malware could most likely be installed from an opened e-mail attachment or a compromised website viewed on an infected computer that you use for Internet Banking.

If you have any questions, please contact us at 817-569-6226 or 903-989-2235 for further assistance.

Identity Theft

What is Identity Theft?

  • Identity theft is the unlawful use of another person’s identification

How does Identity Theft Happen?

  • Dumpster Diving: Your trash is searched for personal information
  • Phishing: Unsolicited e-mails or pop-up messages pretend to be a financial institution, company or government agency in order to lure you into providing personal information
  • Hacking: Your e-mail and online accounts can be compromised
  • Skimming: When a special storage device is used on a card slot to steal credit/debit card numbers when card is processed
  • Stealing: Wallet or purse is stolen. Incoming or outgoing mail is stolen, including items such as bank statements and pre-approved credit card offers

How to Prevent Identity Theft:

  1. Never provide your personal information in response to an unsolicited request, whether it is by phone, internet or e-mail
  2. Protect your incoming and outgoing mail
  3. Review your statements on a regular basis and report any suspicious items immediately
  4. Shred items that contain personal information
  5. Check your credit reports annually by going to:
  6. Guard your computer with current anti-virus and anti-spyware protection
  7. Report lost or stolen checks, credit and debit cards immediately

If You’re a Victim of Identity Theft:

  1. Notify your financial institution
  2. Contact the fraud departments of the three major credit bureaus:
  3. File a police report with your local police department
  4. Inform your credit issuers

For additional information and advice, call the Federal Trade Commission (FTC) Identify Theft Hotline at 1-877-IDTHEFT (438-4338) or visit their ID Theft Website at

Documents and Guides

For the following guides you will need Adobe Acrobat Reader to view this file. If you do not have Adobe you can click here to download a free copy of it.